Privacy Policy

We collect personal information necessary to provide psychotherapy services, manage our practice, and comply with legal and regulatory requirements. This may include:

• Contact information (name, address, phone number, email)
• Demographic information (date of birth, gender)
• Personal health information relevant to your therapy (medical history, presenting concerns, session notes)
• Billing and payment information
• Information collected through our website (e.g., consultation requests, IP address, cookies - see Website Privacy section)

Your personal information is used to:

• Provide assessment, diagnosis, and psychotherapy services
• Schedule appointments and send reminders
• Process payments and manage billing
• Communicate with you regarding your care
• Comply with legal, regulatory, and professional obligations
• Improve our services and website functionality (using anonymized or aggregated data where possible)

We obtain your express or implied consent to collect, use, and disclose your personal information for the purposes outlined above. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer. Withdrawal of consent may impact our ability to provide services.

We do not disclose your personal information to third parties without your consent, except where required or permitted by law. Exceptions include:

• Risk of serious harm to yourself or others
• Suspected child abuse or neglect
• Reporting requirements for certain health conditions
• Legal proceedings (e.g., court order, subpoena)
• To facilitate payment processing or insurance claims (with your consent)
• In emergencies

We may share information internally among our clinical team for consultation purposes to ensure quality care, always maintaining confidentiality.

We implement physical, administrative, and technical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. This includes secure storage of records, access controls, encryption, and staff training on privacy obligations.

You have the right to access your personal health information held by us, subject to limited exceptions. You also have the right to request corrections to inaccurate or incomplete information. Please submit access or correction requests in writing to our Privacy Officer.

Our website uses Google Analytics 4 to understand how visitors use the site (pages viewed, approximate location, device type) and Google Ads conversion measurement to understand which of our ads lead to enquiries. Analytics and advertising cookies are enabled by default so that we can measure which ads lead to enquiries. You can limit or clear cookies through your browser settings at any time.

Forms on our site are protected by Cloudflare Turnstile, which checks that submissions come from people rather than bots. Information submitted through website forms (e.g., consultation or discovery-call requests) is collected securely and used solely for the purpose of responding to your inquiry or request. We do not sell or rent website user data. You can limit or clear cookies through your browser settings, or opt out of analytics with the Google Analytics opt-out browser add-on.

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically.